An unbelievably incompetent call centre — stay away if you value your time. AMP Bank’s online banking is extremely restrictive. For simple tasks like money transfers, you’re forced to call the call centre and complete forms. Unfortunately, the staff lack technical knowledge, and I’ve wasted hours correcting their mistakes. On one occasion, they even de-linked my offset account from my home loan, which resulted in unfair interest charges.
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AMP is a financial services company in Australia and New Zealand providing superannuation and investment products, insurance, financial advice and banking products including home loans and savings accounts.