Review Time
What can I say other than I have never come across a more incompetent bank in my life. We bank with AMP and are refinancing to build a house. Extension after extension after extension, asking multiple times for information we had already sent. They even asked how we were going to pay out the construction loan and who the bank was. We're applying for a construction loan you Muppet. Needless to say, we are refinancing with another lender and never going to AMP again.
What can I say other than I have never come across a more incompetent bank in my life. We bank with AMP and are refinancing to build a house. Extension after extension after extension, asking multiple times for information we had already sent. They even asked how we were going to pay out the construction loan and who the bank was. We're applying for a construction loan you Muppet. Needless to say, we are refinancing with another lender and never going to AMP again.
An unbelievably incompetent call centre — stay away if you value your time. AMP Bank’s online banking is extremely restrictive. For simple tasks like money transfers, you’re forced to call the call centre and complete forms. Unfortunately, the staff lack technical knowledge, and I’ve wasted hours correcting their mistakes. On one occasion, they even de-linked my offset account from my home loan, which resulted in unfair interest charges.
If I could give zero stars I would. These guys are crooks straight up. Raise a complaint. AMP closes it with no resolution . Call five times . Oh some one will get back to you. No one ever rings back. I caught them out the loan product I have has expired two years keep ago. My current interest rate is over 9 percent. Crooks crooks
The bank is inept and hopeless. Every time an ID document expires (during a 30 year home loan) their faceless compliance team sends out a snail mail letter demanding updated ID and completion of 14 pages of forms for KYC purposes, otherwise your account will be closed down within 10 business days. You cannot email the forms back either or express post them. It is all snail mail so you risk an account being closed. You then ring up and get an offshore call centre and nobody can put you through to the compliance team as they are a bunch of faceless beaureucrats who sit behind a table sending out snail mail letters but not wishing to address questions. I don't know how this bank has survived this loan, but at this rate they are not likely a long term proposition if you are a customer that enjoys customer service.
If they ask me for verification once more, I’m pulling out, shit service, making it hard to utilise your own money. I’ve used this path so many times but all of a sudden. They even shut down a card with no warning. This left me sleeping in my car.
The AMP Bank overseas call centre customer service is terrible.It's difficult to understand their broken english with a strong accent and have spoken to a number of people over time who have all been unhelpful, dismisive and do not listen or understand.Perhaps they cannot understand my Australian accent as I as them questions and they ignore my question with a script that has nothing to do with my question. When I explain that the info doesn't help, they just keep repeating the same irelevant script.
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AMP is a financial services company in Australia and New Zealand providing superannuation and investment products, insurance, financial advice and banking products including home loans and savings accounts.
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