The bank is inept and hopeless. Every time an ID document expires (during a 30 year home loan) their faceless compliance team sends out a snail mail letter demanding updated ID and completion of 14 pages of forms for KYC purposes, otherwise your account will be closed down within 10 business days. You cannot email the forms back either or express post them. It is all snail mail so you risk an account being closed. You then ring up and get an offshore call centre and nobody can put you through to the compliance team as they are a bunch of faceless beaureucrats who sit behind a table sending out snail mail letters but not wishing to address questions. I don't know how this bank has survived this loan, but at this rate they are not likely a long term proposition if you are a customer that enjoys customer service.
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AMP is a financial services company in Australia and New Zealand providing superannuation and investment products, insurance, financial advice and banking products including home loans and savings accounts.