I purchased a hot water system for $1780 on 16/2/23. This amount was immediately withdrawn from my account. On 18/2/23, an additional $1780 was placed "on hold" in my account. That meant that I no longer had access to $3560. When I asked for an explanation as to why the bank had done this, I was initially hand-balled to Visa. I was then gaslit by AMP, and advised the bank had not frozen the additional $1780, despite this been evident in my online banking. It is 22/2/23, the "hold" has been removed, however I am still waiting for an explanation from AMP for this practice. Customer service is poor, advice provided is incorrect, and nil follow up from complaints. This has been a very poor experience.
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AMP is a financial services company in Australia and New Zealand providing superannuation and investment products, insurance, financial advice and banking products including home loans and savings accounts.