Definitely the worst experience ever had with a Bank. Already looking to close this account and have opened a new one but problems doesn’t stop with the funds being transferred strictly for business purposes. Even funds from this bank to a newly opened account have been frozen. Constant bargaining for company’s money to even pay for staff training or salaries. Millions of questions regarding payments does not matter the amount. I was looking to make this my permanent business account and use it for everything and everyday business expenses but due to the constant delay and pressure from customers there is no choice but to go elsewhere, service and excuses why transfers are pending is just unacceptable, I wouldn't recommend it to anyone. I understand a bank has to do their due diligence and implement the security checks on transactions, but when you provide people with an option to upload the document when doing the transfer, such as Invoice you are paying for, and still have the funds frozen just to get the request to provide the documents for that transfer????It's time consuming just to verify every outgoing payment, but they are happy to keep your money in the account just don’t let you use it. Having to provide documents for each transaction to the compliance team, and having to prove that it is used for the business purpose otherwise they will not release the payments. This results in such delays and you have to constantly respond to the compliance team with sufficient documentation simply for your basic payments. I don't see how any business can continue to work with customers like this to grow, this bank just leaves you with unhappy customer and clients. This bank has huge potential but unfortunately are not delivering to the level of a Bank.
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