Review Time
Ampere is one of the most frustrating banks I’ve ever dealt with. Their customer service is useless — every call ends with “we’ll pass this to the relevant department,” which achieves nothing.
Every transaction is over-scrutinised, causing delays on both incoming and outgoing payments. Communication is poor, cooperation is non-existent, and resolving even simple issues feels impossible.
If you need a bank that actually works for its customers, look elsewhere. Ampere turns basic banking into a stressful, slow, and completely avoidable ordeal.
These need looking into by the FCA they break so many rules on a daily basis
Ampere is one of the most frustrating banks I’ve ever dealt with. Their customer service is useless — every call ends with “we’ll pass this to the relevant department,” which achieves nothing.Every transaction is over-scrutinised, causing delays on both incoming and outgoing payments. Communication is poor, cooperation is non-existent, and resolving even simple issues feels impossible.If you need a bank that actually works for its customers, look elsewhere. Ampere turns basic banking into a stressful, slow, and completely avoidable ordeal.These need looking into by the FCA they break so many rules on a daily basis
Dont bother with this bank. They challenge every transaction that you receive or send from your business account. Ampere ask to justify why you are paying your suppliers, they want to see supplier contracts, their ID's etc. At the end if they dont like it tAmpere will not send your money to your supplier. It is the same for your staff. Ampere wants to see payslips, Employment contracts, etc... Breaching basic GDPR principlesAmpere wants to see invoices to your customers, asking why is customer paying you, asking for customer pricing details, contracts. If you dont supply it Ampere will send money back to your customer. Then customer wonders what's wrong, and we have to give new bank details, explain that Ampere would not credit our account,... - absolute disaster.
Today I deposited £35 with Ampere in order to proceed with account activation.Unfortunately, after the payment was made, I was informed that my application could not continue due to a residential address issue. When I requested a refund for the unused service, I was told that the amount would not be refunded.I find this practice extremely disappointing and unfair. Payment was accepted even though the account could not be activated, and no service has been provided in return.I strongly advise others to proceed with caution and to carefully review the terms before making any payment.
STAY WELL CLEAR THIS IS A SCAM payment provider in TROUBLE !!!!! they will take for ever to open a simple account ! hold funds on every transaction, terrible customer service, RUDE staff. DO NOT OPEN ANYTHING WITH THEM. choose revolut or Wise you have been warned. all accounts now closed and legal action commencing.
I recently gave a 3-star review after a slight issue with a part I bought. Unexpectedly, I recieved a phone call from them, and after a bit of advice and "jiggery-pokery", all is now well. The problem was remedied promptly, clearly & politely over the phone, and they even threw-in a "good will gesture". I cannot fault their service, and will always recommend Ampere to anyone looking for good quality e-bikes PLUS great customer care and after sales help.
This is not a bank. They are not a good outfit at all. Use Revolut Business or Wise instead. I found their compliance departments to be frankly rude and inconsiderate. And their customer service team unresponsive - in a world of 24/7 service - don’t have an issue on a Friday afternoon, they close down and aren’t back until Monday. Why bother with a small insignificant outfit when others are there 24/7.
I am sick and tired of our payments being held unnecessarily.Our business has lost a lot of clients and we have lost over £3000 this year alone because of you guysWe run a shipping company,once our shipment lands we have to pay duty and collect our goods within 24 hrs,if not then we are charged storage fees.You always hold our payments and they don’t reach the airline in time.Our clients pay and you hold our payments.We are definitely leaving Ampere,this is a rubbish bank.Not good for business at all We have to keep calling and emailing as if we don’t know what we are doing !!!!
Definitely the worst experience ever had with a Bank. Already looking to close this account and have opened a new one but problems doesn’t stop with the funds being transferred strictly for business purposes. Even funds from this bank to a newly opened account have been frozen. Constant bargaining for company’s money to even pay for staff training or salaries. Millions of questions regarding payments does not matter the amount. I was looking to make this my permanent business account and use it for everything and everyday business expenses but due to the constant delay and pressure from customers there is no choice but to go elsewhere, service and excuses why transfers are pending is just unacceptable, I wouldn't recommend it to anyone. I understand a bank has to do their due diligence and implement the security checks on transactions, but when you provide people with an option to upload the document when doing the transfer, such as Invoice you are paying for, and still have the funds frozen just to get the request to provide the documents for that transfer????It's time consuming just to verify every outgoing payment, but they are happy to keep your money in the account just don’t let you use it. Having to provide documents for each transaction to the compliance team, and having to prove that it is used for the business purpose otherwise they will not release the payments. This results in such delays and you have to constantly respond to the compliance team with sufficient documentation simply for your basic payments. I don't see how any business can continue to work with customers like this to grow, this bank just leaves you with unhappy customer and clients. This bank has huge potential but unfortunately are not delivering to the level of a Bank.
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