ampsmart.com

AMP- avoid like covid

Ah, you guys don’t even know! I called a year and a half ago to see how much longer was on my contract because I don’t like AMP. I’ve had multiple fire alarms go off during my contract. Received one phone call one time. So following some advice that the neighborhood posted on the next-door app, I emailed them stating that I did not want my contract renewed. I was giving them my written notice. I received an email response stating that they were accepting my notice and that my contract would not be renewed. Fast forward to this summer when my contract was up. I wasn’t sure whether it was June or July. I contacted them to find out. Customer service told me that they had renewed my contract. I told her “the hell you are.” I read her the email and email confirmation and she said I had given “too much notice.” I asked to speak to someone and cancellation and was told that they did not have a phone bank. Went to the bank stopped payment for June and July and future payments. That got their attention. Now they’re sending me an NSF charges. I finally called on a weekend and unloaded all of this on Andy who I thought was an employe, but ended up just being someone from a call center who actually was the most helpful person that I’ve spoken with. Because of him I actually got a return call on the Tuesday after Labor Day From a person named Jaden. I went through everything with Jayden and she agreed that my contract should have been canceled after July payment. I also had a discussion with her at that time because I was getting billed from their same address under a different company name. She was to look into things and follow up with me on September 9 and did not. I have called her three times and left messages and have not heard anything. I continue to get billed. I believe I will be reporting them to my states Attorneys General office tomorrow. I’m not gonna take a hit to my credit because they’re fraudulent behavior.

Date of experience: Oct 07, 2025