Review Time
I have had this service for almost 5 years. Only because they tricked me into signing a 5 year contract. I was told I could cancel anytime. Poor customer service and goes up on their rate. DO NOT SIGN WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have had this service for almost 5 years. Only because they tricked me into signing a 5 year contract. I was told I could cancel anytime. Poor customer service and goes up on their rate. DO NOT SIGN WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We started this service in 2017 when someone at the door misrepresented themselves and I thought our service was doing an upgrade. In 2020 someone came out to replace a faulty doorbell. When I called to close my account in 2022 I was told that since I signed a document for the replacement our service was for a new 5 years to 2025. I called when the extension was up and found out they automatically renewed the service until April of 2026. I did not care for the customer service or the faulty equipment and have purchased my own cameras and monitoring through my phone. Thanks but No Thanks.
My alarm service was down for 6 to 7 weeks. I contacted AMP Smart, they told me I'd have to wait until January 6. I contacted them several times to say that this was unacceptable; at least three times talked to various customer service people. Come on my frustration, I sent the CEO, (Allen Bolen)of the company a letter and I felt like I was bounced around. Told my case had been closed, due to the fact that they claimed they had tried to contact me even though I have a message service and because I didn't contact them again mo messages were left. They refused to compensate me for the loss alarm time. However had no problem charging me for their service.On January 13th, I was contacted by Ashley Stevens, who apologized for the delay in servicing my alarm.By the time I was contacted my son who has IT skiills work had figured out what was wrong with the alarm. Some system at AMP had thrown off my alarm. I I know this sounds like a huge novel, but over all not happy with AMP Smart's response or their customer service. Unfortunately, I am going to be stuck with them for a while.
The equipment is sub-standard compared to other companies. I burned something in the kitchen more than once and the alarm system would never go off. My fire alarm did go off one time and the company never call me. My door was left open by accident and I never once received a call from the company to see if anything was wrong. The sensors on the doors kept falling off and I had to pay a technician to come and put them back even do they did a bad job installing them to begin with. By far this is the worse company I ever did business with. They to cancel my account I have to send a cancellation via certified mail. Overall terrible experience from one to 5 stars I give then a negative 5.
Ah, you guys don’t even know! I called a year and a half ago to see how much longer was on my contract because I don’t like AMP. I’ve had multiple fire alarms go off during my contract. Received one phone call one time. So following some advice that the neighborhood posted on the next-door app, I emailed them stating that I did not want my contract renewed. I was giving them my written notice. I received an email response stating that they were accepting my notice and that my contract would not be renewed. Fast forward to this summer when my contract was up. I wasn’t sure whether it was June or July. I contacted them to find out. Customer service told me that they had renewed my contract. I told her “the hell you are.” I read her the email and email confirmation and she said I had given “too much notice.” I asked to speak to someone and cancellation and was told that they did not have a phone bank. Went to the bank stopped payment for June and July and future payments. That got their attention. Now they’re sending me an NSF charges. I finally called on a weekend and unloaded all of this on Andy who I thought was an employe, but ended up just being someone from a call center who actually was the most helpful person that I’ve spoken with. Because of him I actually got a return call on the Tuesday after Labor Day From a person named Jaden. I went through everything with Jayden and she agreed that my contract should have been canceled after July payment. I also had a discussion with her at that time because I was getting billed from their same address under a different company name. She was to look into things and follow up with me on September 9 and did not. I have called her three times and left messages and have not heard anything. I continue to get billed. I believe I will be reporting them to my states Attorneys General office tomorrow. I’m not gonna take a hit to my credit because they’re fraudulent behavior.
I follow their instructions of when to cancel. I want the letter in within the time frame. Even sent it with a sign on delivery to make sure they got it. Called to make sure they got it and they said it was posted in there system that services would be stopped by 9/30. I called on 9/29 to ask what they wanted us to do with the equipment. They said to keep it, that it was our, due to sanitization issues. I asked to make sure that I wouldn't be charged since this was the last month. She said no charges would happen. I'm looking right now at a pending charge from amp for $72.74 right now on 10/4. I'm pissed 😡. When we first started it was a great company but then I found out that they automatically renew if you don't send in a letter enough days in advance which we didn't know. Then they can go up during various times during the year. I was even more pissed. Then they changed their billing department location and I get a letter saying I'm not paying. It's automatic withdrawal, How Am I Not Paying!?!? Then found out the idiots didn't put a zero in the front like it told them to twice. It took 3 phone calls!!! I wish I could put zero stars but there's no option. I hate this company. Never, never go with them!!!
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