I follow their instructions of when to cancel. I want the letter in within the time frame. Even sent it with a sign on delivery to make sure they got it. Called to make sure they got it and they said it was posted in there system that services would be stopped by 9/30. I called on 9/29 to ask what they wanted us to do with the equipment. They said to keep it, that it was our, due to sanitization issues. I asked to make sure that I wouldn't be charged since this was the last month. She said no charges would happen. I'm looking right now at a pending charge from amp for $72.74 right now on 10/4. I'm pissed 😡. When we first started it was a great company but then I found out that they automatically renew if you don't send in a letter enough days in advance which we didn't know. Then they can go up during various times during the year. I was even more pissed. Then they changed their billing department location and I get a letter saying I'm not paying. It's automatic withdrawal, How Am I Not Paying!?!? Then found out the idiots didn't put a zero in the front like it told them to twice. It took 3 phone calls!!! I wish I could put zero stars but there's no option. I hate this company. Never, never go with them!!!
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