I have been a consistent customer of this service and have generally had very positive experiences. This most recent experience has made it clear this is no longer a service I can rely upon. I booked an airport pickup approximately 24 hours in advance of arrival. I received an immediate driver assignment and a status update that they were 40 minutes away and on the way. I called the driver immediately to let them know they were a day early from the booking. They seemed a little confused and said it was their first ride with Amride. I tried to contact customer service twice to make sure the confusion was cleared up and we were scheduled for the pickup the next morning. No response from customer service. The app still indicated the pickup was scheduled for the proper time with the same driver. I texted the driver in the morning to confirm pickup - he did not respond, but the app indicated he was 20 minutes away from the pickup location. I tried calling and my calls went directly to voice mail. The driver never showed to the destination for the confirmed appointment and never called, texted, or responded. I also looked up the main number for Amride and tried to talk to a representative. I was on hold for probably 40 minutes for "the next representative" and no one ever picked up. They said you could leave a message and they would call back - It's several hours later and still no response. I'm so disappointed and frustrated. That's the end of the road for me.
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AmRide provides professional, screened, and insured drivers to drive you in your car. The AmRide app makes it easy to get a quote, book your ride, communicate with your driver, and pay for your AmRide right from your smartphone.
Our services include:
Airport Service- Convenient fixed price door to door service for less than a town car, parking, or a shuttle.
Designated Driving- A driver to get you and your car home safely. Enjoy dinner, drinks, and an evening out with friends without worrying about who's driving home.
Personal Driver Service- Priced by the hour, used for both business and leisure. Whether you want to get work done in between meetings, or make any occasion a special occasion with a personal chauffeur.See more
