Review Time
I would give a rating of zero if possible, but the platform requires a number. The service is dreadful and I rarely leave reviews. They are highly unreliable. They excel at providing quick quotes and are responsive before charging your credit card. However, once your card is charged, communication disappears both via phone and email. When a driver fails to arrive, the office claims the driver should have shown up. Upon investigation, they shift the blame to the driver. When you contact the driver directly, they often claim they have no information about the scheduled ride. The bottom line is that you could find yourself stranded, so it's wise to have a backup plan. Do not depend on this service in critical situations, as they can easily concoct excuses. After researching their reviews—which I should have done beforehand—I found that 80% are negative, with some being downright alarming. The platform only displays positive feedback. I suspect their business model revolves around booking rides and collecting credit card payments upfront. If a driver fails to show, they may occasionally issue a refund, but they never lose money since they don't pay the driver. You, however, will incur costs to make last-minute alternative arrangements. I'm convinced that multiple state attorneys general should investigate how often rides are booked and paid for but not provided. This company must be aware of its poor performance and the significant issues it causes for customers. I feel stranded and dissatisfied. Be forewarned; this could cost you in various ways over time. They hide behind email once they fail to deliver.
I would give a zero if possible, but the website requires a rating. The service was abysmal. I typically avoid leaving reviews, but they are incredibly unreliable. They excel at providing quick quotes and are responsive before charging your card. Once payment is made, however, communication disappears. When the driver fails to show, the office claims the driver should have arrived. If you contact the driver, they often say they were never informed about the ride. Ultimately, you could find yourself stranded. It's wise to have a backup plan. Never count on this service in critical situations, as they can concoct any excuse. After researching (which I regret not doing initially), I found that 80% of reviews are negative, with some being quite alarming. Their website only showcases positive feedback. It seems their business model is to secure payments for rides without ensuring driver availability. In some cases, they may issue a refund if the driver doesn't show, but they never lose money since they don't pay the driver. You, however, will incur costs for last-minute alternatives. I genuinely believe multiple state authorities should investigate how often rides are booked and not fulfilled. This company must be aware of their poor service and the significant issues they create for customers. Stranded and dissatisfied, be cautious as it could cost you in various ways. They hide behind email after their failures.
I called four days in advance for a ride, and they guaranteed a driver. As the departure day approached, they suddenly said they had no drivers available. They were supposed to be reliable and accessible. I will never use or recommend this service again. This is an honest assessment from a business owner.
I had a disappointing experience last week. I waited over an hour for a scheduled driver after disembarking a cruise in Long Beach, CA. The driver who finally arrived was a disaster—either impaired or dealing with mental health issues. The vehicle looked as if the driver lived in it and had minimal space for luggage. We refused to enter the car and had to make alternative travel arrangements. This company clearly does not vet its drivers properly. Stay away from this service.
Ensure you ask for a contract to be emailed before making any payments. They failed to convey cancellation policies, and I'm still contesting a $1,000 bill for a ride I didn’t take, after attempting to cancel multiple times by phone and successfully cancelling via text more than 30 minutes before the driver was scheduled to arrive.
They were supposed to provide transportation from my home to the hospital for a surgery. The ride was scheduled for 4:00 AM on 11/21/24. At around 5:30 PM on 11/20/24, I received a text stating the ride was cancelled. There has been no explanation or communication from them since. This is a genuine scam! I'm relieved I paid with a credit card!
They denied service after I mentioned having anxiety, leaving me stranded during a critical moment with new people moving into my home. They then charged me the full amount for not providing a ride. Thankfully, my credit card resolved the issue, but they did it again! This is an unbelievably terrible service. Avoid at all costs.
This is a scam that I regret falling for. Who knows if a driver would have shown up? I needed to cancel the ride anyway and have faced nothing but nonsense from their representatives. They owe me $1,688.60. I may have to hire a lawyer just to seek satisfaction.
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AmRide provides professional, screened, and insured drivers to drive you in your car. The AmRide app makes it easy to get a quote, book your ride, communicate with your driver, and pay for your AmRide right from your smartphone.
Our services include:
Airport Service- Convenient fixed price door to door service for less than a town car, parking, or a shuttle.
Designated Driving- A driver to get you and your car home safely. Enjoy dinner, drinks, and an evening out with friends without worrying about who's driving home.
Personal Driver Service- Priced by the hour, used for both business and leisure. Whether you want to get work done in between meetings, or make any occasion a special occasion with a personal chauffeur.See more
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