I rented a room in Lisbon for two months through Uniplaces and was later transferred to the landlord, AMS Coliving.Despite confirming my arrival time, the access codes provided by AMS Coliving didn’t work. I was locked out on arrival, and my calls and emails went unanswered. After waiting outside for over an hour, another tenant eventually let me in.What I found inside was shocking and completely misrepresented:The apartment and room were extremely dirtyFurniture was old, broken, and different from the photosBed sheets were stained with yellow marks and hairThe kitchen sink was clogged with disgusting dirty water about to overflowThe bathroom did not match the listing — the shower was in a cold service area, covered in mold and literally propped up with bricksThis was nowhere near acceptable for the price charged.I contacted AMS Coliving immediately and made it clear that I would not stay in the apartment. They offered no immediate solution, no alternative accommodation, and no support, forcing me to book a hotel and later find another place to stay, despite the fact that I was obligated to pay a hefty service fee of 375€.Two weeks after my arrival, AMS Coliving finally called me to say they had “changed a few things” in the room. During that call, they indirectly suggested that I had overreacted, despite the condition of the apartment. They also repeated that I would not receive any refund, even though I clearly stated again that I was not living there.To make matters worse, AMS Coliving continued to send me payment reminders for the remaining rent, despite knowing I had terminated the contract and never stayed in the apartment. When I responded that I would not be paying and requested my security deposit back, they did not react.AMS Coliving showed zero accountability, poor communication, and complete disregard for basic living standards. Their misleading listing, lack of urgency, and dismissive attitude caused significant stress and financial loss and completely ruined my arrival in Lisbon.I strongly advise against renting from AMS Coliving. Based on my experience, their properties are poorly maintained, misleadingly advertised, and complaints are handled in an unprofessional and unfair manner.
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We develop and manage apartments, studios and private bedrooms in prime coliving spaces at the heart of Lisbon.
We create more than living spaces - we build communities.
Our coliving apartments are purposely designed for comfort and connection, empowered by the latest technology in the industry. With over 350 accommodations, 5,000+ hosted tenants, and more than 10 years of experience in the market, we are a trusted leader in our field.
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