I’m sharing this review to outline my experience with the service. I had an active paid subscription with several months left, but my account was frozen without any prior notice or investigation. The only feedback I received was a generic message stating that many streams on my released material were flagged as artificial by their system or by stores. No definitive evidence was provided, and there were no details about specific tracks, dates, or services. The response only included hypothetical phrases like 'this can happen if, for example…', which is not actual proof. This occurred right after I requested a name change for an inactive artist account, which had no active releases, artificial streams, or bot services. I have documentation that shows real listeners, active followers, and a significant number of saves on my releases. Despite this, my account was frozen immediately, all releases were removed, and the decision was deemed final, with no meaningful support or chance to appeal. While I recognize that platforms need to enforce rules, permanently freezing a paid account without transparency or proper communication is simply unacceptable. I am sharing this review for the sake of transparency and awareness.
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