Review Time
🧟Amuse and all the circles of hell with them 😵💫🔥
🧟Amuse and all the circles of hell with them 😵💫🔥
🤦🏻♀️ Unfortunately, with the distributor Amuse, there’s an extremely low-quality and unprofessional setup of how departments interact inside the company🤦🏻♀️
🤷🏻♀️ Like the saying goes: one hand builds 🧱, and the other one instantly wrecks it 🤯
🤝🧚🏼♀️ No matter how hard the sales team and the marketing team try, how motivated they are, and how well they do their job — it all gets wiped out by a badly organized support department 😈 and customer service🫠
🧟♂️ Basically, all the effort the sales and marketing teams put in 🚀 gets killed off by outright unprofessional work and a terrible attitude toward artists from Amuse support😵💫 — toward artists who trusted this distributor 💔
⛔️ I think what happened to me has happened to a huge number of artists too🤦🏻♀️ 👇
🤷♀️ Maybe they even liked it 👍, and wanted to upgrade to the Professional plan 💰 and promote their music through Amuse — but unfortunately, it didn’t work out for them🤷🏻♀️⛔️
📌 And I’ll explain why — using my situation as an example👇
🎯 When I was choosing a distributor, I decided to try Amuse too.
💵 I bought the basic plan to see whether this distributor fits me or not.
☺️🥰 And at first, I genuinely liked it: the interface is pretty simple and user-friendly, and uploading my music took very little time ⏳️ compared to other platforms.
📍 So I came to the conclusion: yes — I like this distributor, and I want to work with them and promote my music through them🚀
💰 I decided to upgrade to the Professional plan 💰 — and that’s where the endless quest begins 🎢🕳️
🤷🏻♀️🤦🏻♀️ I went through all circles of hell 😈 because there’s simply no technical way to upgrade your plan.
🌐❌ It won’t upgrade through the web browser.
📱❌ It won’t upgrade through the app.
⛔️ It’s also impossible to upgrade via Google Play ❌.
🤯 Basically, you can do absolutely nothing to switch to the Professional plan 💰 — at least in my case🗿
🤷🏻♀️🦔 Is this a bug, or is it actually meant to be like this?
🤦🏻♀️ After I tried literally everything, I started emailing support 🤡 so they could help me.
🔥 By now I’ve written 10 emails ✉️, and support keeps bouncing me around endlessly 🔄😢
💩🤡 I have never, ever seen a more disgusting attitude toward a customer who is trying to give them money 💸.
🧹 Of course, they gave me instructions like “clear cache” 🤦♀️ and a bunch of other stuff — which is completely useless in this situation🤯
🔐 I changed my password, reinstalled the app 📲, contacted Google Play support 🧑💻, and did a lot more.
🎯 Google Play correctly said the issue is on the distributor’s side: Amuse’s tech team should have provided everything needed so upgrades could happen automatically inside the app via Google Play.
🤷🏻♀️ But they, of course, didn’t do it.
💰 Basically, they did everything to lose their own money 💸🔥 — so an artist who wants to pay and move to the Professional plan 💰 simply has no way to do it🤦🏻♀️🫎
🤷🏻♀️🧾 My request to support was simple: either send me a link where I can pay for the upgrade directly 🔗, because I literally can’t do it anywhere…
👋✍️ Or manually switch me to the Professional plan 💰 and charge the upgrade fee from my account 💳 — money I obviously already put there.
🤦🏻♀️🤡 This is, like, for real — surreal!!!
I’ve been trying to give them my money for more than a month...
🤦♀️ But again and again they kept bouncing me off with excuses and simply didn’t do their job.
➡️ Continuation on Threads by @Vitakuzheva
The interface and steps are indeed straightforward for newcomers wanting to promote their music. I hold an artist pro subscription, but my main concern is the absence of assistance. Support is virtually non-existent, and the reviews feel completely lacking in genuine feedback. Responses are not timely, making it feel like a waste of time and money. I experienced a failed download for which I paid, and I've received no communication since. Therefore, I cannot recommend this service.
My issue was addressed with remarkable professionalism and care. A representative was assigned to assist me and truly went above and beyond, providing updates and ultimately resolving the problem. Kudos to her and the entire support team!
I’ve been using this service for some time and it has been a wonderful experience. The interface is user-friendly, the support is dependable, and it delivers on its promises. It’s an ideal choice for those seeking simplicity and clarity.
The overall process is somewhat complicated, and it can be tough to understand how to add your music profile to the platform or claim an artist's profile. There aren't any clear instructions provided. However, I managed to figure it out for the most part.
I’m sharing this review to outline my experience with the service. I had an active paid subscription with several months left, but my account was frozen without any prior notice or investigation. The only feedback I received was a generic message stating that many streams on my released material were flagged as artificial by their system or by stores. No definitive evidence was provided, and there were no details about specific tracks, dates, or services. The response only included hypothetical phrases like 'this can happen if, for example…', which is not actual proof. This occurred right after I requested a name change for an inactive artist account, which had no active releases, artificial streams, or bot services. I have documentation that shows real listeners, active followers, and a significant number of saves on my releases. Despite this, my account was frozen immediately, all releases were removed, and the decision was deemed final, with no meaningful support or chance to appeal. While I recognize that platforms need to enforce rules, permanently freezing a paid account without transparency or proper communication is simply unacceptable. I am sharing this review for the sake of transparency and awareness.
We have a great appreciation for this service. Initially, we were unfamiliar with it, but decided to submit our music. To our surprise, it exceeded our expectations. It appears they typically approve submissions within 48 hours, which is quicker than many major distributors. Don’t overlook this service; it could become your preferred provider.
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