I purchased a jacket based on the return policy advertised on the website, which promised a 30-day guarantee. Unfortunately, the jacket was too large in the middle and too short in the sleeves. The material felt thin, and the fleece was not soft at all. I attempted to return the jacket for three weeks. After providing a photo as required, I was given the runaround until finally receiving an offer to keep the jacket with a 20% refund to avoid return shipping costs. I assumed the company was based in the US, but I was given an address in China! Complete disappointment—AVOID THIS SELLER.
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