This appears to be the same generic message they are sending to multiple people instead of addressing concerns properly.I did attempt to communicate with your company, and the lack of proper response, follow-up, and accountability is exactly why this issue was raised. Simply stating that you “have no record” does not resolve the situation — it raises more concerns about how inquiries and client communications are being handled on your end.If your company truly takes matters seriously, then you should review your call logs, email records, messages,bank statement and any communicatiochannels your team uses, instead of dismissing feedback as “not from a real customer.”
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