Very disappointing airline. In 2018, my spouse and I traveled to London from Sydney, flying business class with a different airline. The service we received was exceptional; they assisted us at the airport, arranged our hotel transfers, and provided meals. In contrast, our recent business class flight to Seattle with this airline was vastly different. The other airline managed to get us to London and back for under $9000 AUD, including layover hotels and meals, while this airline charged us $15,500 AUD with no such amenities. The flight experience was uncomfortable with limited storage space, narrow seats, and an unmanageable cabin temperature. I had to resort to wearing shorts and fanning myself during the flight. The food was acceptable, and while the in-flight entertainment was decent, the remote was faulty. I will not choose this airline again.
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All Nippon Airways Co., Ltd.,