My spouse visited me here, and he was scheduled to fly back on October 13, 2025. We arrived at the airport just before noon, but the staff refused to check him in due to a name mismatch on the itinerary. After contacting the booking agent, they were instructed to make corrections, but the updates were not reflected in the airline's system. After an hour of confusion and no assistance, we spoke to a supervisor who was unhelpful. Thankfully, my spouse eventually made it on the flight, but the experience was frustrating and poorly handled.
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All Nippon Airways Co., Ltd.,
