Disappointing airline experience. In 2018, my spouse and I traveled to London from Sydney, business class via Ho Chi Minh with another airline. The service we received was far superior compared to our recent experience with this airline. With the first airline, we were guided through the airport, taken to our hotel by shuttle, and provided with dinner, all organized by them. Recently, we flew Business Class to Seattle from Sydney via Tokyo, and it was a completely different story. The previous airline got us to London and back from Paris for under $9000 AUD, including layover hotels and meals. This airline charged us $15,500 AUD, and offered no hotel accommodations during the lengthy layover, leaving us to manage on our own. On the flight, the aircraft had minimal storage, cramped seating, and the cabin temperature was uncomfortably high. There were no individual vents, leaving us with no control over the climate. Thankfully, I had shorts in my carry-on and spent most of the flight trying to cool down with the safety card. While the food was decent and the in-flight entertainment was satisfactory, the controller for the entertainment system barely functioned on the Tokyo to Sydney leg. I will not choose this airline again.
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All Nippon Airways Co., Ltd.,