I genuinely like Hyundai cars but the after-sales experience completely ruins it.
The sales team are great while you’re buying, attentive, helpful, everything you’d expect. But the moment the deal is done, that level of service disappears. It feels like two completely different companies.
In 6 years of dealing with Hyundai, the servicing side has been consistently poor: rude staff, lack of communication, and zero consideration for customers’ time.
My latest experience was the final straw. I dropped my car off on Friday morning and was not told the work wouldn’t be completed that day. I was left without my car for the entire weekend with no warning. By Monday, unless you chase them repeatedly, you get no updates at all.
You’re basically left in the dark unless you do their job for them.
It’s incredibly frustrating because the cars themselves are great, but the service makes owning one stressful rather than enjoyable.
My PCP is ending soon, and despite liking the cars, I won’t be returning. Good products can’t make up for consistently poor customer service.
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Welcome to Ancaster
Your trusted car dealer for 75 years.
Discover the best car buying experience in South London, West London, Surrey & Kent
At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda.
A legacy of quality and value
Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.See more
