I placed an order on 26th December 2025 for 2 books, providing all necessary shipping details. My Mastercard was charged twice immediately, and the amount was more than double the book cost. I didn’t receive a confirmation email until almost a day later, which only requested me to complete my order without clarifying what was missing. After reaching out for clarity, I was informed that they were on a break and would respond the next working day. Since then, I’ve only received marketing emails alongside reminders to complete my order. Eventually, a support representative began to reply, but despite sharing proof of the charges and previous communications, he claimed there was no record of my order. I questioned how I could be asked to complete an order that didn’t exist in their system. I even requested a phone call for clarification, but he continued to ask for a shipping confirmation order number that I didn’t have. He stated he couldn’t process a refund or complete my order, even acknowledging that the funds were with them. I insisted I wanted the books and asked what information was missing, but he maintained there was no record of my order, despite the emails I received urging me to complete it. I’ve sent multiple emails since, all of which have been ignored, including replies to messages from a representative. Currently, I have GHS 1775.76 ($161) deducted from my account for books that were supposed to cost $74. I’m no longer receiving reminders to complete my order, and my emails regarding the issue are unanswered, while marketing emails continue to flood my inbox. I’m beginning to believe that this company is either a scam or doesn’t care about its customers. My bank has stated that only the company can issue a refund. Please either refund my money or send the books if you are legitimate. Thank you.
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Ancient Remedies is dedicated to empowering individuals on their journey to holistic health by bridging ancient healing wisdom with modern scientific understanding. We offer comprehensive resources that delve into the potency of everyday herbs and their ability to outperform modern medicines—minus the side effects.
Complementing the book, our laminated recipe cards focus on specific health issues such as memory, mobility and arthritis, kidney health, heart health, blood sugar regulation, and respiratory health. These durable, easy-to-use cards present our most powerful, scientifically-backed herbal remedies, making it simple to incorporate natural healing into daily routines.
At Ancient Remedies, we are committed to restoring balance and vitality through holistic approaches, making time-tested, natural solutions accessible to all. Our mission is to revive traditional practices for contemporary wellness needs, envisioning a world where natural healing complements modern medicine.See more
