Purchased an AirTag keyfob. After 4 months the leather came apart. I contacted customer service and although they did give me a credit in a day (not a refund) it only partially covered a replacement. I still had to pay the tax and shipping again. I’ve never seen a company not fully cover something that they agree is defective. When I asked, here was their reply:
Hi *****,
Thanks so much for reaching out about your warranty claim!
For approved claims, we provide store credit equal to the original purchase price of the product. If a claim is submitted within 30 days of delivery, we’re able to offer a replacement instead. For claims submitted after 30 days, store credit is provided.
Please note that shipping and handling costs are nonrefundable, as they are considered used services.
We appreciate your understanding and wish you a wonderful day!
-Ashley
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