After expressing my concerns, I received a resolution, but unfortunately, it was negative. Due to the negligence of two staff members, our luggage was lost, resulting in significant fees for items that were incorrectly valued without our consent. This treatment is unacceptable and tarnishes the reputation of the service.
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andBeyond is one of the world’s leading luxury experiential travel companies, designing personalised luxury tours in 15 African countries, India, Bhutan, Sri Lanka, Nepal, Chile, Argentina, Peru and Ecuador. The company also owns and operates 35 extraordinary safari lodges and camps in Africa and India, as well as privately guided expeditions in Botswana, which positively impact more than 9 million acres of wildlife land. Established in 1991, andBeyond takes exceptional care of its guests in order to make a difference; its commitment to sustainable responsible travel, conservation and community empowerment has been globally recognised with multiple awards over the years.See more
