I have been a customer for over 10 years, and aside from one previous mix-up, they have generally been reliable. However, my latest experience makes me question whether I should order from them again. I placed an online order but had to create a new account due to issues with accessing my old one and my loyalty points. Three days later, I hadn’t received any dispatch notification or updates on my order, and when I checked, it hadn’t been processed. When I called to inquire, the representative assured me it was set to ship that day and I would receive confirmation by the end of the day. They didn’t ship it, and I received no notification. This has led me to feel misled by their staff. I now have to call them again, but my trust in this company has significantly diminished. When issues arise, their service quality becomes evident, and sadly, their after-sales support is lacking.
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For over 50 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Cymbals, Pianos, Recording Equipment, Accessories and more to the music community.
With a huge showroom in South East England, and an online operation that ships all over the UK and around the world, Andertons is one of the UK's biggest retailers, winning the "Best Large Music Store" Industry award 5 years in a row.See more
