I’ve been playing guitar for over 35 years and know how to set one up properly. This was my first purchase from this company, and it has left a very poor impression. I bought a guitar and noticed defects upon inspection. I promptly contacted customer service with photos and a detailed explanation, but their response was disappointing. Instead of acknowledging the faulty item, I was told I needed to provide video proof or pay for the return, which is not how consumer law works. Their justification for visible defects was unacceptable. This experience has made me lose confidence in them, which is disappointing given their reputation.
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For over 50 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Cymbals, Pianos, Recording Equipment, Accessories and more to the music community.
With a huge showroom in South East England, and an online operation that ships all over the UK and around the world, Andertons is one of the UK's biggest retailers, winning the "Best Large Music Store" Industry award 5 years in a row.See more
