I was looking for a Marshall AS100D Acoustic Amp and had some very fishy service from the music equipment retailer I usually use (If you know what I mean). I also had "bait and switch" experiences from some of the other retailers I called whereby new stock was claimed on web-sites that then turned out to be ex-showroom stock which was "only out of the box for a day or two - honest". Yeah right, more probably a month or two and possibly pounded at full volume by every aspiring AC/DC fan who walked in the shop. It only takes a second to damage a speaker so I wasn't too happy to have my time wasted by these "bait and switch" merchants.
Andertons was a breath of fresh air and I was treated with respect as a customer from the start. The man with whom I spoke on the phone gave me his name without being asked. I called on a Friday morning at about 11 am and when I told him I needed next day Saturday delivery he told me that it wasn't a problem and that they had 3 units (as stated on the website). He said he'd check out which stores the units were at and call me back within 15 minutes. He called me back in 5 minutes took my credit card details and said he'd email me as soon as the shipping had been arranged.
I checked my email about 10 minutes later and found confirmation of the order. I also went to their website and sure enough the stock level on the product page had dropped to "2".
I had another email about half an hour after that with a UPS tracking number on it and advice to the effect that tracking would be active at about 8 o'clock that evening when the package had been picked up from Andertons and delivered to the UPS warehouse.
Sure enough I clicked on the tracking link just after 8 and it was logged as having arrived. I looked at the tracking info later that evening and early the next morning and every stage of the route was logged so I knew exactly where it was. A UPS man was at my door shortly after 9 o'clock on Saturday morning and I plugged in the amp and was playing guitar through it a few minutes after that.
Andertons had taken 22 hours to get the amp to me on a Saturday! If I had to describe the service in a few words I'd call it "An American standard of service in the UK".
I look forward to using Andertons for all my future gear purchases.
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For over 50 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Cymbals, Pianos, Recording Equipment, Accessories and more to the music community.
With a huge showroom in South East England, and an online operation that ships all over the UK and around the world, Andertons is one of the UK's biggest retailers, winning the "Best Large Music Store" Industry award 5 years in a row.See more
