I purchased a ceiling fan with installation online from Lowe's. They farmed out the install to Angi and I just assumed a real person was assigned to perform the job. (WRONG) My install date was scheduled as Thursday 9 October from 1100 to 2pm. On that day at 1130 I get a text from Angi that I was rescheduled to 14 October, 1100 to 2pm. No explanation!October 14 rolls around and at 1:45 pm, no one showed yet so i talked to Angi on their live chat and was told the installers name, telephone number and that he was on the way. Chat ended and I called the telephone number but the call "was not accepted" because they did not recognize my phone number! I waited to 3pm and called Angi. I was told the job was not "accepted" by anyone and realistically I had a 20% chance of it being completed today but they said they had until 7pm for someone to accept the job! I waited to 4pm and called Lowes. Lowes called Angi and told me Angi said the job was scheduled for 2 to 5pm! (now I've been told 3 different install times for today) Anyway it would be another reschedule! I decided to just cancel the install as I saw no realistic way to get someone via Angi to take the job and come install my ceiling fan anytime this century! Of course, Lowe's is refunding me the $$ I prepaid for the install, ..........via snail mail! -I lost time sitting around waiting and clearing the area for the install-Angi provided no support only mis-information-Lowes installation provided by Angi is a gamble since there's not a pro assigned to your job instead its put up for grabs and, as in my case, no one accepts it, the customer is simply rescheduled until someone accepts the job! No guarantee it ever will, since its at the whim of the pros. Not a good way to provide installation service.
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Angi is your home for everything home—a comprehensive solution for all your home needs. From repairs and renovations to products and financing, Angi is transforming every touch point in the customer journey. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Angi is your partner for every part of your home care journey.See more
