On 02.10.2024, I called Shamrock Chimney and told them that the caps they installed were moving out of place on top of the chimney, and they might fall off. I told Shamrock's representative that I was fearful that the caps could fall, damaging my roof and cars, or injuring someone walking on the walkway below. Shamrock told me that someone would be out, however no one came out. After 2 months with no response from Shamrock, on 04. 04.2024, I called them again and told them that one of my chimney caps had fallen off of the roof and landed on the side door entrance to my house. Shamrock told me that someone from their company would be out to reinstall the cap, but no one came out. On 04.10.2024, I called Shamrock again and requested to speak to the owner; I was told that he would call me the next day, however he never called. On 04.16.2024, I hired a reputable contractor to assess the work done by Shamrock. They informed me that the 2 caps installed by Shamrock were the incorrect caps for my chimney, and they were installed incorrectly; Shamrock's worker physically bent the top of one of the caps, because it didn't fit next to the second cap, so there was no room to insert and fasten 2 screws designed to hold the 2 caps securely in place, resulting in the cap falling off of the chimney. A reputable company subsequently installed the correct single cap specified for my chimney ($610.00}. They also told me that it did not appear that Shamrock had recemented loose brick as they said they had done. Subsequently, I contacted the MA Attorney General's Office, who put me in touch with a Consumer Advocate to help resolve my issue with Shamrock Chimney. On 08.13.2024, the consumer advocate texted me that "Our customer assistance requires the cooperation of the business, and the owner of Shamrock Chimney is uncooperative; therefore, we are unable to proceed. " The consumer advocate advised filing a lawsuit against Shamrock Chimney and provided me with the addresses that the Court could send the subpoena to. I filed a lawsuit in Attleboro District Court against the owner of Shamrock Chimney, and weeks later I received a notice that the subpoena was undeliverable. As long as Shamrock is using addresses that are undeliverable to, they cannot be served a subpoena that compels them to come to court.
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