An extremely disappointing experience. For a company that claims to be well-regarded, their customer service is abysmal. We contacted them to complete a job, paid a deposit, had a surveyor visit, and agreed to the additional costs. However, we have received no communication for over three months, except when they requested more funds. We submitted a complaint about their poor service, and instead of addressing our concerns, they chose to refund the deposit without any explanation. The support team, regional manager, and sales representative have all been unacceptable in handling our inquiry. They failed to provide an itemized bill and charged us twice for part of the work. Despite our request for clarity on the total costs, they opted to cancel our job and refund the deposit without our consent.
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