Review Time
Living room back door is once again out of alignment, catching when pulling the handle up and trying to turn the key to lock it. Given they’ve had multiple opportunities to correct this problem, I think it’s safe to say it’s got nothing to do with the hinges. Door and window is one unit I think and when I close the door the entire unit wobbles. This brings me back to that screw that isn’t driven into anything, and the fensa assessor shrugging it off like it’s nothing. I might be ok if it’s an isolated event, but I’m not buying that given low quality workmanship on the entire installation - the is zero chance that what’s underneath those stupid trims, is compliant.
This install is wrong and probably dangerous too.
Came to quote on a Sunday. Spent 45 mins at my house, had a coffee and said he'd get back to me with a quote the next day.
5 days later I received a poorly written sales email from someone I'd never met saying it was the January Sales and they needed to get their sales figures up so there were deals to be done. Still no quote.
Had various texts chasing me up over the next 2 weeks still no quote.
Had 2 conversations with the sales team after, still no quote.
Emailed the chap that came round to follow up. Still no quote. What a waste of time!
Absolutely terrible service. They fitted the worst garage door to garage . They changed it to a total different one than I asked for . Then it broke in the first week . Left my house unsecured. They never got bk to me. And in the end I had to get another company to fix it. They said it has the wrong parts and wrong motor and isn't strong enough to pick the door. Up and the electrics are dodgy too .I also had gave them money for windows and doors that were meant to be fitted the beginning of December last year they still haven't been fitted . They never ring or contact you . Please avoid these there is a lot better businesses out there that won't rip you off. These are a rip off and don't follow up there promises.AVOID AT ALL COSTS
Encourage any friends and family who have encountered this lot, whether through Anglian Home Improvements, Anglian Building Products, Everest, Safestyle - they’re all the same people now - to review their experiences.
A company is only so good as the people it employees, and my personal experience is that they are a dirty, dishonest, cowboy outfit that somehow managed to land a major contract with Bromford Housing Association 10 years ago, allowing them opportunity to conduct themselves in an ugly manner towards vulnerable people, causing unfair levels of distress. The fitters turned up in a Safestyle van and 2 guys took 2 short days to fit 12 windows and 3 doors, mostly working independently and non of this is adequate for ensuring safe removal of old windows and doors, proper inspection of surrounding structure, or correct fitting. I’ve had far too many issues ranging from blatant in your face to “it’s discreet let’s hope she won’t notice” from day one and they’ve had 3 opportunities given where I’ve specially asked for them to check over their own works to identify and rectify any issues. They failed.
Only remedying (badly) blatant issues that I’d already personally noticed. They try to palm off things as simply aesthetically unpleasing but due to the repeat lack of integrity and displays of dishonesty which I’m more sensitive to due to CPTSD and neurodivergence, I have sought answers to these things myself and found that certain things are often used by botch job cowboy outfits to hide mistakes. Standing in my house and lying to me or insulting my intelligence isn’t going to get me to shut up. Sending an email that is written in a way to suggest I’m impossible to please, and stating that 2 Bromford guys and an Anglian guy attended to inspect and found all was okay and that you were happy to sign off on the works and that because I’d used “Frankenwindow” to describe a window and “farce” to describe the 8 month and ongoing situation, you’d reached an impasse. That’s discrimination, I have ADHD and we are known to have a way with words and seriously come on, think old skool Frankenstein’s monster with the bolts sticking out of his head, that is literally what the window looked like with the screw hanging out, but somehow that “use of language and view of the company” hurt your little delicate baby sensibilities and that was enough for you to reneg on confirming that the front door frame needed replacing a third time. Add to that the fact that post receiving that email, I discovered underneath the living room window ledge (outside) a decent sized gap running the whole length with 3 screws exposed, and one not screwed into anything at all. Build Reg Fail. You did not, infact, inspect anything in a way that I couldn’t have gotten my late pal Helen Keller to do for me. The fact that 2 Bromford guys and an Anglian guy attended the first time post alleged remedial works and were all happy to sign off on it just means that you are all equally incompetent. As a contractor for Bromford you are held to account for your sloppy works, attitude and treatment of residents and will be accountable to Bromford, Housing Ombudsman case pending. I just hope that others look more closely at their windows and doors, including excessively wide casing trims, particularly where none or minimal was present on the windows they replaced, they are likely hiding things such as but not limited to, incorrectly measured windows, badly fitted fixings, lack of adequate sealant, incorrect type of sealant, damage they’ve caused, incorrectly prepared brick/mortar/masonry around the outer frame, etc.
When you have installers that trample over a wildflower patch, trash a plant in your front garden, break a hedgehog house, leave windows unclean with suction marks to boot, leave plastic packaging on that literally says “remove immediately after fitting” you can be certain that they have paid as little attention to the inner workings of your windows and it is going to cost you in the long run.
If it doesn’t look right to you and the situation feels off, don’t assume the people meant to be experts will do a proper job of inspecting or that they’ll act with integrity or honesty.
To note that they fitted my kitchen windows without trickle vents and I’ve been told it’s because I have a mechanical extraction fan, but 2 of the 3 windows had pre existing trickle vents which I can photo evidence so according to the Building Regulations Approved Document F, the replacement windows should have had trickle vents too. The only exception is mechanical extraction fans WITH HEAT RECOVERY which is absolutely not the same thing nor what is in my kitchen. Everest who is Anglian (Ace Ventura Einhorn situation) state it clearly on their website for anyone confused by Approved Document F
If you’re thinking about replacement windows and door ? We have just had Anglian windows replaced ours and what a wonderful experience it has been thanks to Joe stone and the sittingbourne team 👍🏻
From the point of first contact with Joe and then the support team lead Dan , only to be topped by Kevin and Kieran the installation team .
I had come across various opinions, but from the first consultation to the installation, everything has been incredibly positive. The two installers were efficient, considerate, and kept the area tidy while working. They were also polite and well-informed.
The first night after installation was noticeably warmer and quieter.
I'm grateful and wish we had made this decision earlier.
An extremely disappointing experience. For a company that claims to be well-regarded, their customer service is abysmal. We contacted them to complete a job, paid a deposit, had a surveyor visit, and agreed to the additional costs. However, we have received no communication for over three months, except when they requested more funds. We submitted a complaint about their poor service, and instead of addressing our concerns, they chose to refund the deposit without any explanation. The support team, regional manager, and sales representative have all been unacceptable in handling our inquiry. They failed to provide an itemized bill and charged us twice for part of the work. Despite our request for clarity on the total costs, they opted to cancel our job and refund the deposit without our consent.
We received outstanding service from the representative. A timely message notified us of the arrival, and upon arrival, he swiftly addressed the door issue, ensuring everything met our satisfaction before departing. Additionally, the company was very prompt in providing a resolution date for the door issue under the guarantee.
I ordered new windows and a door in June, but one of the windows arrived with a chip. Whenever it rains, water leaks through the door, creating a large puddle and damaging the flooring. It's now December, and no repairs have been made. I've called multiple times, and although they promised to come out, I've had to take time off work on several occasions. I cannot recommend this service.
Recently received a visit from a representative of the service. It was an incredibly enjoyable and informative experience. I could fill a thesaurus with praise. The representative was friendly and clear, providing easy-to-understand explanations that were thorough without being repetitive. The product offered is certainly of high quality and reasonably priced. I highly recommend both the representative and the service!
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