I have owned a property for 23 years, and it has been rented out for the past 12 years. Supplied by a utility company with a water meter, I have had no issues with the water supply until recently. A few weeks ago, my tenant informed me that a 'smart meter' had been installed, and since then, he has been receiving excessively high water bills. There are no signs of leaks, no damp ceilings, no drop in pressure, and no issues with appliances. Following the company's advice, we turned off the stopcock, took a meter reading, and restarted it hours later. This issue has been reported back to the utility company, but they INSIST they will not send anyone out until a qualified plumber investigates and provides a report. This is absolutely absurd. It's clear to anyone that there's a connection between the installation of the smart meter and the sudden spike in water bills. This seems to be a tactic used by private utility companies to avoid responsibility, as they only communicate with the account holder, making it difficult for tenants to voice their complaints directly.
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