Review Time
Bad customer service and wrong information over the phone. They said you should be fine paying the bills until end of march but now received mail saying your credit rate will be affected if you don't pay within 7 days!!!
For the 4th time in a month the water pressure in our area has dropped to close to zero. If it's not this, then it's the pumps partially failing every time there's a thunderstorm. They want to increase the amount we pay per year too.
Despite the difficulties I've faced with various places, the support I've received has been outstanding. They are doing everything they can to help resolve my issues. Everyone has been courteous, helpful, and truly goes above and beyond to assist. They are also committed to monitoring any other areas where they can provide support. Thank you all!
I have owned a property for 23 years, and it has been rented out for the past 12 years. Supplied by a utility company with a water meter, I have had no issues with the water supply until recently. A few weeks ago, my tenant informed me that a 'smart meter' had been installed, and since then, he has been receiving excessively high water bills. There are no signs of leaks, no damp ceilings, no drop in pressure, and no issues with appliances. Following the company's advice, we turned off the stopcock, took a meter reading, and restarted it hours later. This issue has been reported back to the utility company, but they INSIST they will not send anyone out until a qualified plumber investigates and provides a report. This is absolutely absurd. It's clear to anyone that there's a connection between the installation of the smart meter and the sudden spike in water bills. This seems to be a tactic used by private utility companies to avoid responsibility, as they only communicate with the account holder, making it difficult for tenants to voice their complaints directly.
I relocated to Suffolk in 2018 and have been with the service since then. They have consistently been a wonderful provider, always helpful, efficient, friendly, and professional. Today, I spoke to a representative to close my account after selling my property, and as always, the experience was smooth and hassle-free. Interacting with them has been a delight, and I'm sad to end my account. I would recommend them without hesitation!
How can my standing charges exceed my actual bills? This feels like modern-day robbery. It's high time we had competition similar to energy suppliers. It's unbelievable how this service continues to exploit customers without regulation. Most utilities can be changed, but this provider seems untouchable.
It's outrageous that my standing charges exceed my actual bills. This situation calls for more competition among service providers. It's hard to believe that this poor excuse for a company can continue to exploit customers without any oversight. Most utilities allow for changes, but with these dishonest practices, we feel trapped.
The representative was fantastic! My partner and I recently moved back to the UK and were figuring out utility accounts. Our letting company failed to set up the water billing, but she quickly helped me establish my account. She was also very friendly.
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We supply water and water recycling services to more than six million domestic and business customers.
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