Update 27/9/2025: In regards to the company response, A. I did request in multiple times over three months to send someone to take the damaged bike back as I have no place for it but they turn the defe ear, B. The bike have to outside the building as I have no storage, and one day it was gone, however I reported stolen and I provided the police reports and have evidence to prove it. End update respons. We purchased two bikes—one in November 2024 and another in January 2025. The first arrived with a damaged outside the box and when open the damage extended to the fram, battery and other parts. After weeks of back-and-forth with customer service and no resolution, we had to initiate a bank chargeback. The bike was eventually set aside for recycling, but was stolen from outside our property before collection.Now the second bike has developed a battery fault. When we requested support, the company refused—claiming that because we pursued a chargeback for the first bike, we’re no longer eligible for help. I find this unacceptable. Each product should be treated independently, and customers should not be penalised for seeking fair resolution.Disappointed with the lack of accountability and poor after-sales support.
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Aniioki is a production factory specializing in electric bikes, we have our own team of designers and all of our electric bikes are patent-protected in their design. We are committed to meeting your outdoor travel needs, from long-distance trips to off-road adventures, and are definitely suitable for those who wish to go on wilderness adventures or long-distance trips.See more
