I had a complicated situation for a cat that required a vet visit and surgery. Part of the issue was related to a dental problem which was clearly explained by our policy document as not covered, but the vet was able to work with the insurer to separate out the other aspects of the claim to get them covered without me needing to be involved. It made a difficult situation so much easier to manage and I felt the insurance company held up their end of the bargain.
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