Insurance refused to pay out for cancer surgery due to multiple admin errors in our dogs medical history, Animal Trust wanted us to foot the remainder of the bill for their admin negligence, even threatened us with bailiffs, it took 9 months of chatbots, calls, emails, letters and our threat of court before they backed down and cleared the bill, the stress of it all caused me Chronic Insomnia. Started in January, ended in Oct. Disgusting behaviour, certainly don't put pets before money or people.
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