Our indoor cat went missing for 24 hours, when found took her in for a routine check up, but we're asked to have her admitted so they can carry out xrays and scans, had to travel to Bolton to admit her, we were charged a whopping £500+. Had leave her there under there care, within 2 hours we go to go back to collect her just to find out that everything was fine, we were given medicine to give to our cat, which we happily agreed to. Before we left the hospital we asked if there was any ither payment that need to be made before we leave with our cat, we were told by the nurse that all included and there was nothing else tonoay for even though we asked if we have to pay for the medicine and we were told that all was included, so we left with our pet to go home. 4 / 6 weeks later we got an email and letter through post saying there was an outstanding bill of £40.00 for the medicine, so I just got on to the phone to take to them I explained everything to them and had personally asked for the manager so I can talk to him, but was told he was in a meeting and they would leave a message for him to contact me as few days went by I rang again and was told that the manager is aware and will be contacting you, so I waited, weeks went by and still not heard from manager, we received aetter stating that our overdue balance had referred to a bailiff company, so I got onto the phone again to Animal trust asking why have I received a letter from a collection company, whilst I'm still waiting for manager to contact me. I was told the manager will contact you. 3 days later manager did contact me I explained everything again and was told that we had to still pay, I explained that before left with our pet from the hospital, we asked if there was anything extra we need to pay and we were told no everything was included in the medical package and the medicine. We got a second opinion from another vet and we were told that she went missing for 24 hours, when found our pet was just terrified and a normal routine check up should have been done, there was no need to pay £500 + as our pet was walking fine, eating fine, doing everything as normal but just was a bit quiet than usual. The matter regarding the £40.00 for the medicine is still ongoing it's been nearly 6 months now. The same medicine online can be purchased for less than half the price. And animal trust tell customers that they are the cheapest. I wonder how many pet owners have been over charged and bullied Into buying a medical package, they literally tell you that your pet is in Danger if you do not do these medical package. So we can caryy out our checks,, We just love our pet we would do anything for them. Due to our own health issues I can not work and we not well off either but we manage. It's companies like these that rip off customers out of hundreds and thousands of pounds everyday. What do you think shall I pay the..tbe £40.00 or stick to my principal. Ease let me know. We've moved from animall trust they can't be trusted.
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