Had a terrible experience with this vet in Dewsbury. We were dealing with issues with insurance and struggling to understand and rectify the problem, but the woman working on reception was incredibly rude, unhelpful and unprofessional. She refused to even attempt to check records to fix the issue (and we have been visiting this vet for many years and would have a long history of payment and insurance to vouch for us) and the conversation devolved into frustration. Our dog ended up not receiving the treatment he required and the experience was so sour that I am considering transferring to another vet so as to avoid this unpleasant person in the future. Awful customer service.
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