animaltrust.org.uk

Bolton branch- AVOID

Bolton branch- AVOIDAbsolutely heart broken writing this. We normally took my boy whiskey to the Blackburn branch but we had to use Bolton for an emergency as my boy was seizing. For some context, he started with a limp, was given anti inflammatories and antibiotics to see if it works. 24 hours later he had a stroke. Was told it was nerve problems. Saw another vet who said brain tumour. They gave us gabapentin on top of the other two meds. They said he needed a ct scan at the cost of over £1,000! Less than two weeks later he had a check up and was told there was no change and we wasn’t at that stage yet of putting him to sleep. Less than 24 hours later our boy was seizing. 4 times In one hour so we rang to make the emergency appointing and the first thing they said was £79 emergency fee. I said fine whatever. Arrives at the Bolton branch and we are waiting outside for them toOpen the door and then we saw a male vet. Looked Italian or something. Didn’t catch his name. We stated we didn’t have much money as we didn’t get paid til Saturday and we went on Thursday morning at 12.05am. He was telling us he needed to stay for two nights at £700. Then said he needed blood works, anti epilepsy meds and something else for £222. I’d already stated we didn’t have this money to hand right now but he didn’t care. He then said the anti epilepsy wouldn’t work due the “brain tumour” as he air quoted. Why offer it then!!!!!! My poor boy was suffering so we made the devastating decision to put him to sleep and the vet made us feel awful. No empathy, he seemed angry, we had 10 minutes with our boy and kept rushing us. We couldn’t have his ashes because they demanded payment there and then so we had to pay for the standard cremation but we didn’t get to have our boys ashes back no nothing. When we got to the desk, I was in hysterics at losing my boy and the receptionist just cared about payment and had us standing there for about 20 minutes. Vile vets and I won’t let this drop. You can bet your a** I’ll be taking this higher than a stinking review on trust pilot. You should be closed down. Money grabbing, non caring bunch of ****

Date of experience: Sep 05, 2024