animaltrust.org.uk

I am actually disgusted at how Walter…

I am actually disgusted at how Walter has been treated or should I say lack of treated since coming to BoltonSince being diagnosed with diabetes and I have repeatedly sent in his diabetic reports that you have requested and not once did anyone have the decency to respond on those reports and advise what we needed to do I brought Walter in with a limp and you wanted him to wait over 3 weeks for his X-ray As I noticed it getting worst I brought him in on the 8th for his X-ray The phone call I received from the vet to say in her words, so Walter has cancer you either amputate his leg or we put him to sleep!The total lack of empathy in this call was disgusting My parter rang back to get more information as I was in utter shock and was greeted with so have you made a decision? Again absolutely zero empathy!We collected our boy from the vets to be left 40 minutes waiting for him only for a receptionist to hand him over like he was nothing No details if he has been fed or of the X-ray just oh the vets have gone home I’m only the receptionist Again! Vile behaviour!My partner had to demand a vet return to give us even an ounce of decency and information Walter was a part of our family for over 10 years, he was loved and I expect a vets to treat animals with the love and care that they deserve and that we pay for! I am mortified at how he was treated and how we was treated and I strongly recommend that you train your staff on how to show common courtesy to people especially when they are faced in difficult timesI had to take Walter to a private vet last week who explained given his health the amputation should never have been given as an option and the kindest thing to do would be to put him to sleepThe kindness the vets shown me on that one visit was far more than Bolton ever did! You should be ashamed of your staff’s behaviour

Date of experience: Aug 08, 2024