animaltrust.org.uk

Dewsbury - Disgusting service

I changed to here 2 yrs ago from my regular vets due to rising costs. The way I have been treated by Animal Trust is disgusting. Their attitude stinks - totally uncaring , unsympathetic, inflexible towards the client. I drive a long way to it and for an out of towner its so hard to find off a huge Ring Rd with numerous lanes, junctions etc. Even with a map , when you are driving its impossible. When I've eventually found it, after having to ask people for directions, its been after ages of driving around to get back to where I went wrong, and the staff there have zero sympathy or understanding. "2nd visit I was a bit late for the reasons above. Despite my long journey they refused to see me and all I got from Ruth, the mgr, was "you've been before so you know where it is". How rude. It was a yr since my previous visit and i'd driven half way round Dewsbury before getting to it!My dog was so stressed she was barking her head off so I was having to shout over her to be heard. Ruth accused me of shouting!!!! I had to go home with an untreated dog. Yesterday I had the same experience. I was only 5mins late due to overshooting the multi lane junction. I arrived so stressed out and immediately the receptionist pointed out I was late (the last thing I wanted to hear) and said they wouldnt see me, I'd have to rearrange. Not even a suggestion that if I was prepared to wait (which I would have been) they'd see me asap. I asked for the mgr and got Ruth again. Again my dog was barking madly from stress so I had to shout to be heard over her and again she accused me of shouting!!!!! and of being rude the last visit. I told them that was it. I was going back to my old vets - Abbey House in Leeds. I later got an email from Animal Trust saying I had been abusive !!!!!! ( because I was shouting over my dog!!!!) and striking me off, even though I'd already told them I was not going there ever again. I drove from there to Abbey House in Morley who were so so lovely and were disgusted at the attitude I'd just received from Animal Trust . Despite not even having an appointment they said if I waited they would see me, which I was more than happy to do, and they saw my dog and treated her. Their attitude was caring, friendly, concerned . Animal Trust should take lessons from them. I suspect management at AT just instruct receptionists to immediately tell anyone arriving a bit late that they cant be seen, with not even a consideration for if they could be seen if they are prepared to wait. I will not even try to describe what a ..... I think the mgr Ruth is. They are lucky I did not resort to abuse because many people would have .

Date of experience: Aug 12, 2024