animaltrust.org.uk

2.5
2.5 Based on 340 reviews

We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today......

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Emerald Wilson
Animal Trust Telford.

Animal Trust Telford.This was a private vet practice which my dog loved prior to being taken over by Animal Trust.Yes you don't have to pay a consult fee - but loads of hidden fees are added on to cover it.For instance high charges for prescriptions, charges for liasing with pet insurance.Hardly any medication in stock, no evening appointments can be booked as they are "saved for emergencies".The staff from there are lovely, but the management is appalling.The company only seem interested in emergency treatment. If you want regular routine stuff - avoid them. They seem to actively dissuade clients from just the routine stuff by making it very difficult.For instance repeat prescriptions, not only is there an extortionate charge of £27 for the prescription itself, they will only give paper prescriptions. Which you need to collect and post in the mail to any company you are purchasing medication from. A scan or photo is not accepted as the presc states "written copy only valid"

1
Date of experience: Nov 12, 2024

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Business Details

  • We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today...

  • language https://www.animaltrust.org.uk

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