I phoned Animal Trust in Dewsbury to ask if they would castrate our dog Billy. They assured me they would and made an appointment to see a vet first. Met by an ignorant vet who loudly talked over my wife and I and refused to answer our questions. She told us they would not do the operation. We called 3 other local vets who all said they would do it and we had him done 10 days later with no problems. We never returned to Animal Trust and never will.Around 9 months later in June 2024 Billy was put to sleep and we were devastated. So imagine our shock to receive an email from Animal Trust Shrewsbury on the 2nd of July this year to remind us that Billy had an appointment at 2.30pm with a warning that we would be charged if we missed the appointment. 1. We NEVER made an appointment with Animal Trust. 2. We have NEVER been to Shrewsbury in our lives. 3. Billy had been dead for over a year. 4. Completed the complaints form online (a huge mistake as they totally ignore you and their own complaints process). Animal Trust is registered at Companies House and shows the founder and CEO to be a vet called Owen Monie whose holding company has significant control. UPDATE: As I wrote this review I received a response to my short email (asking for the complaint to be escalated as I had not received a reply) from the area practice manager explaining what went wrong and sincerely apologising. This was the only good part of this experience.
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