So 30th march was the worst night ever , we took our beloved smudge as an emergency because his hind legs couldn't take his weight no longer, he was an old dog and we knew it was time for the big sleep. The vets treated us all with respect and dignity, it must have been hard for them too seeing him not getting up and us as a family heartbroken 💔 but we knew it was time , we loved him so much . They left us to say our goodbyes and never rushed us at all , we were asked if we do we want his ashes back we said yes we want him home with us , as the days went on everything seemed so quick so I thought I'd clarify it on the chat bot were one of the team replied with grace and respect I was relieved it was a individual cremation they reassured us we will get smudge back home with us . We got a phone call after a week and a few days to come and collect him , today we did and the receptionist and I think the other was a vet were very sympathetic and said they were very sorry of our loss . Me personally I was very tearful happy and sad that we had got him back, but also very happy with the service we received . This place is an a and e for pets and they were amazing at this very sad time . Thank you so much to the vets who delt with smudge also to the receptionists this was a pet a and e in Cheshire
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