animaltrust.org.uk

Can not stress enough AVOID AVOID AVOID!!!

Animal trust DewsburyShame I can't give 0 stars absolutely appalled by this vets. Sorry this is a long one.Our 13 year old dog was seen in January due to falling and hurting his leg and I wanted some small lumps checking over that we had found. The vet was not overly concerned by the lumps which in turn made us less worried by them. I've had older dogs with lumps and bumps that were nothing to worry about so I felt a bit better. He prescribed antibiotics and anti inflammatory believing our dog may have some dental issue that was draining down to the lymph nodes in his neck. Came back 2 weeks later for a checkup, dogs weight was fine it hadn't changed and was told lymph nodes still up wait until all medication is finished and if you want to have a blood test to see what it shows you can do, still did not seem concerned.Our dog was not behaving any differently in the following couple of weeks so we were just monitoring. He took a drastic change towards the end of February so I made an appointment straight away. Saw a different vet this time I think her name was Beatrice and she was good I have no complaints there at all. I explained about the lymph nodes and a possibility of needing dental work as advised by the previous vet and his sudden change in breathing he was having. She asked if we had had the lymphs checked and I explained we were advised to have bloods done so could we go ahead. She told us that was a pointless test it wouldn't show what they needed so that would have been a waste of £85 along with the £90 medication that probably wasn't needed that he had already been on. She explained that samples need to be taken directly from the lymph nodes. We had her do the test there and then, she said she thinks our dog has lymphoma but would ring when the results were back to confirm. The results were back the following day and did confirm large cell lymphoma which was present in all of them.Unfortunately the cancer made our dog very sick very quickly, I can't help but feel if the diagnosis had been sooner we may have had a little longer with our dog. I knew he wasn't fixable but maybe if he had been given the steroids sooner he wouldn't have gone downhill as quickly as he did. Just over a week after diagnosis he had lost weight and muscle and then suddenly started passing blood and clots in his urine. I contacted animal trust straight away and was advised no appointments that day and to ring first thing in the morning. I spoke to them the following morning, explained he has cancer and was passing blood and was given an appointment with Nina for that afternoon. As a family we had discussed letting him go if that was the way it had to be to avoid him suffering and in between tears I asked the receptionist if it's worse case scenario will it be done today to which she replied yes.We hit a bit of traffic in Dewsbury so by the time we had parked up and got inside we were 7 minutes late. I gave our dogs name and was told we wouldn't be seen as we were late. I pointed out our last 2 appointments we had been made to wait 30-40 minutes. She went to ask the vet if she would see us and came back to say no she's fully booked. The waiting room was empty apart from one person who left as I went out to the car park after telling the receptionist it was f-ing ridiculous. As I stood in the car park upset not knowing what to do my son went in to speak to them and told them look we came here today expecting we may leave without our dog this isn't on. Can we not be seen as there isn't anyone else here. He was told the appointment was down as a checkup only no mention of euthanasia if required and the vet was busy taking phone calls which angered me even more. I asked why is the appointment down as a checkup and one of the receptionists said it was me who booked you in sorry I didn't check his notes. So not only did she not listen to a word I had said or asked on the phone that morning whilst crying at her, she didn't even bother to press a couple of buttons to look at our dogs history. We were told we could drive over to Barnsley branch or come back the next morning and by this point I was done and adamant I wouldn't be stepping in any of their branches again.We left with our poorly dog feeling even more emotions than what we arrived with and the staff just didn't seem to care less. We were very lucky and found a vet closer to us who were caring, compassionate and clearly in the job for the pets and their owners not just for how much money they can squeeze out of you. In a way it was a blessing in disguise that animal trust were not the ones to look after our dog in his last moments after going home and reading other reviews on here and google, especially the one saying they came into the room with the card machine for payment as their pet was being put to sleep....how vile can you get!! I would strongly advise to use a different vets, Animal trust needs to be shut down.

Date of experience: Feb 28, 2025