animaltrust.org.uk

2.5
2.5 Based on 340 reviews

We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today......

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CM75
Staff and vets are great, appointment process far from customer friendly

Staff and vets are great, but recently, the not "opening the diary" to book appointments 4 weeks in advance is very frustrating and inconveniencing, what is the point of it?. It wastes both my time and Animal Trusts time. After each regular 4 weekly injection appointment, I now have to enter a date in my own diary 2 weeks after the appointment, to remind me to make the next appointment and hope that I get one in the 2 weeks now available for my pets monthly injections and at a time and day that i can take him with shorter notice myself. Used to just attend, pay, and book the next one, i dont think booking an ongoing 4 weekly appointment after each visit is a lot to ask.

2
Date of experience: Aug 09, 2024

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Business Details

  • We're a not for profit vets with clinics situated across the UK. Find out more and book your free vet consultation today...

  • language https://www.animaltrust.org.uk

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