If I could give 0 stars I would.Im sure this isn't how a CIC should operate.On our first appointment we were left waiting over 45 minutes. When we approached the staff we were told that we would have to wait another 15 minutes even though they had forgotten we were there.We spoke to manager who said this was unacceptable and apologised.We gave the animal trust the benefit of the doubt and made another pre op appointment for our 2 dogs.The person who undertook the appointment did not fill us with confidence about the care our dogs would receive while in for their operations we cancelled the operation.Following 2 bad experiences with the animal trust we cancelled our direct debit and returned to our previous Vet.On 31st July we received an invoice for the outstanding balance which was due for payment.By the 6th of August we had received 5 emails demanding payment and 1 postal letter demanding payment and threatening the use of Bailiffs.All within 6 Days.CIC stands for Community Interest Company, they are formed for the benefit for the local community.Looks like they have forgotten their basic values.
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