Well 1st experience with this shower of s....t , the Vet was 20 mins late to work I was 1st appointment. Now 11 days after sending a sample for my very poorly dog/s they are not answering the phone (nothing new there) the "Bot" is less than useful, dodging answers and cutting connections. We paid £180 for the test , rec'd a receipt and then next day an email demanding payment. We are no closer finding the solution and still on the phone to them now with no reply after 10 mins. p.s promised call back 2 times now and it never happens? DO NOT Move to these people for the sake of your pet/s...admin is absolutely terrible.
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