Been with Animal Trust Blackburn for several years, however, the past year I’ve experienced their customer service take a massive downturn . The receptionists are incompetent as well as other admin staff . Booked appointments with specific vet and end up seeing a veterinary nurse .. who can’t undertake the procedures my dogs need doing and paying full fees . As for the practice manager ..well can’t put into words his poor management skills and lack of communication. Have changed to another Veterinary Practice and so glad I did . They are professional .. it’s worth paying more knowing my dogs are receiving the best care.
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