animaltrust.org.uk

Animal Trust

Animal Trust - Birkenhead. Absolutely woeful, after receiving a email advising me to contact the vets to get a further prescription for my dogs prednisolone I contacted the vet to arrange this ….. I was met with the worst customer service I have ever received. At first I spoke to a very unhelpful lady named Sam. I had called the vet in 4 days advance to book an appointment, I was met with we don’t have anything within the next 12 days. I told the CS rep that the dog would run out of medication by that point and his medication can’t just be stopped, I was basically given the theres nothing we can do when I asked for advice and help. I asked repeatedly if there is a vet that I can speak to too see if I can get a couple of days supply to see me though until I can get him in for the appointment …. Straight NO there’s nothing we can do! After a fight I was finally put though to another persons ( possibly a supervisor) named Imogen ….. Equally unhelpful. Imogen advised me that there are 0 appointments and even went far enough to say I couldn’t book in 4 days in advance as they where unsure that they where even going to open on that day, as they hadn’t been assigned a vet (never in my life have I heard anything so stupid) Apparently they get assigned a vet on the day and not before?I find this hard to believe. I said to Imogen that I’ll even bring my dog and wait outside on the day it opens ? This was also knocked back as she didn’t want to help me at this point. She told me I could stand outside and call if I wanted but I couldn’t walk in and speak to the person face to face who I’d be phoning ? How can a place even operate like this ? Then all of a sudden the appointments started to magically appear, I was offered appointments within a few hours when I had already told Imogen I was working and couldn’t get there at short notice. I feel like this was done to anger me further….These two did their absolute best not to help me there was no thought about what I’m going to do once I run out of medication, zero advice given & zero empathy from both. Disgusting place … these two clearly don't care about the animals. Conflicting information from both people that are supposed to be there to help and provide a service.I wouldn’t mind if I had NOT received an email from animaltrust advising me to contact them for a prescription. I would have contacted weeks in advance to book an appointment. I love animals but I can’t see myself ever donating to this charity again ….. I’ve now got to find an alternative way of getting my dog’s medication or risk him getting seriously sick. 👎🏼Comical that the company’s web page has “Providing the best access to good vet care “ On its web page. Quite the opposite 👎🏼Not even worthy for 1*

Date of experience: Dec 06, 2023