Advised by a friend to move my dog to this vets, contacted them to book the dog in for neutering . The receptionist explained to me that they required his file sending from previous vets, which with no hesitation I got done within the hour. I was told to wait 48hours for them to register his file, I then called back to book his appointment to be told they were not doing this operation currently with no explanation. I advised I had been in various contacts discussing this and was never advised it wasn’t a treatment currently available. I requested to speak to a manager due to the time wasted and the lack of knowledge from staff. I did not hear anything back so called 3 working days later, to be advised the manager was in a meeting and would call me back after. Again, I did not hear anything so called back again to be told the manager was not in the practise and to submit an online form! The receptionist Elsie is nothing but unhelpful and rude - I asked if they recorded their calls which she declined. Finally, she advised they were not completing the operation due to emergency surgeries being priority which I completely understand but was never given this explanation in the first place. Would be ideal if they hired less rude and more knowledgeable receptionists. Can not advise on the actual professional vets as I could not make it that far.
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